Collection and Use of information from site visitors
We may collect and/or track 1) home server domain names, 2) e-mail addresses, 3) information knowingly provided by visitors on online forms, registration forms, surveys, polls, our online stores, and contest entries (including demographic and personal profile data) and 4) aggregate and user-specific information about which pages visitors access. We will use any information obtained with much discretion and never sell or give your information to a third party without your consent. We do value your reviews and testimonies, so if you'd like to ever offer feedback to us, please do. And if you'd be open to having it on our website or social media sites please let us know. Contact us at firstname.lastname@example.org
Our Commitment to security
Keeping your information secure is very important to us here at Sailpaddle. We will do our best to protect your information through procedural safeguards. Due to the nature of the Internet we cannot fully guarantee that your information will never be unlawfully intercepted or accessed.
Sailpaddle Company does not retain, make public, sell, or distribute customer's credit card information. Our websites use encryption to safeguard credit card transactions. Our shopping cart takes any Paypal Payments or Visa, Master Card, Discover or American Express which is securely protected and encrypted by an SSL Certificate.
Our right to contact users
At times we may wish to contact you with promotions or special events and sometimes just to check up on you and your Sailpaddle purchases.
All Sale and Clearance items are final. No returns on Sale/Used/Demo or Clearance Items.
Please Note Limited Warranty does not include Damage or Defects caused by:
Sailpaddle Company charges shipping on all domestic orders. We will try to ship orders within 1-4 business days. Shipping applies to ground service and to orders shipping directly with the continental U.S. Shipping for returns, exchanges or refunds will be paid for by the buyer. We will provide you with a return shipping label from UPS that can be attached to the item for return. If you're from Alaska, Hawaii, or any other US owned territory we want you to receive our products too so please contact us at email@example.com or call us at 310-308-6353 to discuss shipping options.
In the event that you receive your ordered item in damaged condition please let us know within 24 hours of receipt. You can let us know by either emailing us at firstname.lastname@example.org or calling us 310-308-6353. We need to have the report in a timely fashion in order to promptly solve the matter with our shipper and to replace the item or refund you as quickly as possible.
We love our international customers, so please call us at (310)308-6353 or email us at email@example.com for a shipping quote.
We value our customers. If there is any damage to your Sailpaddle purchase, paddle or any part of the DaSail™ SUP paddle that is from the manufacturing, we will be happy to either repair or replace the part or replace the paddle, whichever best fixes the problem. If, however the damage is as a result of normal wear and tear or abuse, misuse or neglect of the product we will not be responsible for said damages, but we will happily either sell you a new part, or send you in a direction that will hopefully result in fixing the problem. We will need you to 1) ship us the damaged item, 2) gives us a detailed description of the problem and what happened, 3) send us the proof of purchase and 4) provide us with a phone number and email address to best contact you. When we receive the item we will carefully inspect the damage and determine the needed action then contact you to discuss repair or replacement options.
Money Back Guarantee
Our customers are number one to us. If, for any reason you would like to return your Sailpaddle purchase or DaSail™ SUP paddle in new condition within fifteen (15) days of receipt we will gladly refund your money; the price of the item and any taxes paid, less total shipping charges. All items must be unused and in new condition, with all manufacturer tags attached. All items that are returned and received used or not in resell condition; will be shipped back to the owner at owner's expense.
Please note these terms when returning an order:
Please return items to:
Sailpaddle Company Returns
555 N. Harbor Dr.#42
Redondo Beach, CA 90277